"Agents love it” – the inside story of an automation-powered contact center
For large organizations like Incepta, the sheer volume of day-to-day expense approval is overwhelming for the employees of different levels. For Incepta, it was even worse as it was paperbased and manual. Because managers could only receive or approve expense requests when physically in the office to process paperwork, there were often backlogs of requests that caused delays in approval and disbursements. This often meant that travel was approved only days—or sometimes just hours —before employee travel dates..
The integration addressed bottlenecks in internal approvals, saving valuable time and resources. DataFort’s Workflow Automation replaced manual tasks, minimizing errors and boosting overall operational efficiency. The CEO of Incepta Pharmaceuticals emphasized that this collaboration propelled them into a new era of streamlined processes and heightened precision.
As a result of the integration, Incepta Pharmaceuticals emerged as a pioneer in leveraging technology for operational excellence. The success story extends beyond automation implementation, showcasing the transformative
impact on business potential, efficiency, precision, and adaptability. Incepta Pharmaceuticals serves as a benchmark for pharmaceutical enterprises seeking to excel in an era defined by technological prowess.
Send case study to:
